COVID-19 Health & Safety


 All Chicago mandates will be lifted as of Monday, February 28, 2022.

For more information, please visit the City of Chicago's website.  We will continue to encourage physical distancing and of course, will keep all cleaning & disinfectant protocols in place.  We are in constant communication with our employees to reinforce our sanitation safety procedures. Click Here to learn more about the City of Chicago Travel Order. Click Here to learn more about the City of Chicago's current Restrictions

Customers should review all federal, state, and local travel guidance to confirm eligibility to travel. Due to government restrictions on travel, reservations may be subject to cancellation.

Should you become ill during your stay, please self-isolate, contact the Chicago Department of Public Health and notify the front desk immediately. We will promptly undertake additional COVID-19 protocols for your safety and the safety of other guests and employees.   

All areas of the hotel and high-traffic public areas are sanitized at an increased frequency with approved disinfecting products. We are following public health recommendations of the EPA/CDC and have adopted an Enhanced Sanitation Protocol:

Guest rooms Cleaning/Disinfecting

Before cleaning and disinfecting - team members enter the room wearing appropriate PPE. Surveys the room for hazard waste/ materials

The room is stripped of all linen and terry. The linen and terry are double bagged and placed by the entry door. All garbage is collected and double bagged and placed by the entry door.

Team members enter the bathroom, using a 12" wide spray, apply in a sweeping motion Scrub Free Bathroom Cleaner & Disinfectant to cover all surfaces completely, allowing the product to dwell on surfaces for 10 minutes

Team members enter the bedroom area, using a 12" wide spray, apply in a sweeping motion 14 Plus Antibacterial All-Purpose Cleaner to cover all surfaces completely, allowing the product to dwell on surfaces for 10 minutes

After a 10 minute dwelling period, the guest room is cleaned following hotel standards and protocol

When exiting the room all high touch areas and door handles are disinfected and wiped again

Due to the safety of our staff and guests, turn-down service and service to stay-over rooms are currently not being offered to guests staying under three nights. However, per request, fresh towels and linen can be provided outside of the guestroom.

​Public Area Cleaning/Disinfecting

Before cleaning and disinfecting - team members enter the area wearing appropriate PPE. Surveys the area for hazard waste/ materials

All garbage and debris are collected and double bagged

In area using 12" wide spray, apply in a sweeping motion 14 Plus Antibacterial All-Purpose Cleaner to cover all surfaces, high touch areas, and door handles completely, allowing the product to dwell on surfaces for 10 minutes

After a 10 minute dwelling period, the area is cleaned following hotel standards and protocol

Public Area is set to be cleaned and disinfected every 30 minutes
 

​Linen and Terry Cleaning/Disinfecting

Laundry is done internally with upgraded equipment that is set to the hospital-grade procedure

THE TOP PRIORITY FOR THE HOTEL INDUSTRY IS THE HEALTH AND SAFETY OF GUESTS AND EMPLOYEES. WE WANT EVERY GUEST TO EXPERIENCE A CLEAN AND SAFE HOTEL.

FLEXIBLE CANCELLATION POLICY

We are amending our standard cancellation policy for the time being. You can reschedule or cancel your stay up to 24 hours prior to arrival.