COVID-19 Health & Safety
*Masks are required to enter the building and in all public areas
We recognize right now is an especially stressful time for traveling. We, like you, are monitoring the news closely surrounding Covid-19 and want to ensure the utmost safety and well-being of our guests and staff. We have implemented several new policies and procedures to ensure your stay with us is safe and worry-free. We are in constant communication with our employees to reinforce our sanitation safety procedures. Click Here to learn more about the City of Chicago Travel Order. Click Here to learn more about the City of Chicago current Restrictions
Customers should review all federal, state, and local travel guidance to confirm eligibility to travel. Due to government restrictions on travel, reservations may be subject to cancellation.
Should you become ill during your stay, please self-isolate, contact the Chicago Department of Public Health and notify the front desk immediately. We will promptly undertake additional COVID-19 protocols for your safety and the safety of other guests and employees.
All areas of the hotel and high-traffic public areas are sanitized at an increased frequency with approved disinfecting products. We are following public health recommendations of the EPA/CDC and have adopted an Enhanced Sanitation Protocol:
Guest rooms Cleaning/Disinfecting
Before cleaning and disinfecting - team members enter the room wearing appropriate PPE. Surveys the room for hazard waste/ materials
The room is stripped of all linen and terry. The linen and terry are double bagged and placed by the entry door. All garbage is collected and double bagged and placed by the entry door.
Team member enter the bathroom, using a 12" wide spray, apply in a sweeping motion Scrub Free Bathroom Cleaner & Disinfectant to cover all surfaces completely, allowing the product to dwell on surfaces for 10 minutes
Team member enter the bedroom area, using a 12" wide spray, apply in a sweeping motion 14 Plus Antibacterial All-Purpose Cleaner to cover all surfaces completely, allowing the product to dwell on surfaces for 10 minutes
After a 10 minute dwelling period, the guest room is cleaned following hotel standards and protocol
When exiting room all high touch areas and door handles are disinfected and wiped again
Due to the safety of our staff and guests, turn-down service and service to stay-over rooms are currently not being offered. However, per request, fresh towels and linen can be provided outside of guestroom.
Public Area Cleaning/Disinfecting
Before cleaning and disinfecting - team members enter the area wearing appropriate PPE. Surveys the area for hazard waste/ materials
All garbage and debris are collected and double bagged
In area using 12" wide spray, apply in a sweeping motion 14 Plus Antibacterial All-Purpose Cleaner to cover all surfaces, high touch areas, and door handles completely, allowing the product to dwell on surfaces for 10 minutes
After a 10 minute dwelling period, the area is cleaned following hotel standards and protocol
Public Area is set to be cleaned and disinfected every 30 minutes
Linen and Terry Cleaning/Disinfecting
Laundry is done internally with upgraded equipment that is set to the hospital-grade procedure
NOW AVAILABLE: TOP 5 REQUIREMENTS FOR SAFE TRAVEL
AHLA HAS UNITED THE INDUSTRY AROUND THE ANNOUNCEMENT OF THE “SAFE STAY GUEST CHECKLIST,” A LIST FOR GUESTS ON HOW TO TRAVEL SAFELY, INCLUDING THE REQUIRED USE OF FACE COVERINGS IN ALL INDOOR PUBLIC SPACES. THIS CHECKLIST IS PART OF AHLA’S SAFE STAY GUIDELINES, AN INDUSTRY-WIDE, ENHANCED SET OF HEALTH AND SAFETY PROTOCOLS DESIGNED TO PROVIDE A SAFE AND CLEAN ENVIRONMENT FOR ALL HOTEL GUESTS AND EMPLOYEES.
THE SAFE STAY GUEST CHECKLIST INCLUDES: REQUIRE FACE COVERINGS IN ALL INDOOR PUBLIC SPACES AND PRACTICE OF SOCIAL DISTANCING IN ALL COMMON AREAS AT THE HOTEL. CHOOSE CONTACTLESS OPTIONS, WHERE AVAILABLE, INCLUDING ONLINE RESERVATIONS, CHECK-INS, AND PAYMENTS. CONSIDER DAILY ROOM CLEANING, ONLY IF NECESSARY. ASK THE HOTEL ABOUT YOUR OPTIONS. REQUEST CONTACTLESS ROOM SERVICE DELIVERY. REFRAIN FROM TRAVELING IF YOU HAVE, OR RECENTLY HAD, ANY SYMPTOMS OF COVID-19 OR CONTACT WITH ANYONE DIAGNOSED WITH COVID-19.
THE TOP PRIORITY FOR THE HOTEL INDUSTRY IS THE HEALTH AND SAFETY OF GUESTS AND EMPLOYEES. WE WANT EVERY GUEST TO EXPERIENCE A CLEAN AND SAFE HOTEL, NO MATTER WHERE THEY STAY
FLEXIBLE CANCELLATION POLICY
We are amending our standard cancellation policy for the time being. You can reschedule or cancel your stay up to 24 hours prior to arrival through December 31, 2021
Food & Beverage Outlets
I|O Godfrey Monday -Thursday from 2 pm-11 pm | Friday 2 pm - 1 am Saturday 11 am - 1 am & Sunday 11 am-8 pm GRAB & GO along with pick-up food & beverage options are also available
Reservations are strongly suggested & times are subject to change according to State Mandates.